Contact your IT support company in Paris.

Contact Dalena: what happens after your enquiry

Looking for an IT support provider in Paris to take over your IT estate, secure your information system or modernise your phone system? The form, a phone call or an email is enough: every enquiry follows the same four steps.

• Your message: a few lines about your company, the number of workstations and your priority. No formal specification is needed.
• The call-back: an advisor calls you back within 24 working hours to understand your IT needs — sites, tools in place, constraints and deadlines.
• The assessment: IT estate, infrastructure, security, contracts and actual usage, so we start from facts rather than a standard offer.
• The proposal: a costed, tailored action plan — architecture, budget, priorities. It details what is included, and nothing is committed before your written approval.

What you can entrust to our managed IT services company

Dalena & Co is a managed service provider (MSP) based in Romainville, on the edge of Paris. We act as your outsourced IT service and manage your IT end to end, from infrastructure to day-to-day use, with one goal: the performance and security of your tools. Our services cover seven practices under a single contract and a single point of contact, so you can focus on your core business.

• Managed IT and maintenance: user support, preventive and corrective maintenance, proactive and secure management of your infrastructure — servers, cloud and network.
• Cybersecurity services: managed EDR, 3-2-1 backups and a documented, tested recovery plan to protect your sensitive data.
• IP telephony: 3CX phone systems, unified communications, single and multi-site.
• Physical security: video surveillance, access control, alarms and remote monitoring.
• Audiovisual: meeting rooms, auditoriums and video conferencing.
• Automation and AI: n8n workflows and private business copilots to streamline your processes.
• Custom software: websites, business applications and intranets.

An English-speaking IT partner in Paris and the Île-de-France region

Dalena supports SMEs and small businesses in Paris and the surrounding region — typically companies of 20 to 250 employees —, multi-site networks, regulated professions, hotels, restaurants and shops, and subsidiaries of foreign groups that need an English-speaking single point of contact in Paris.

Support starts remotely; when an outage requires it, our technicians come on site in Paris and the surrounding area, under the terms and response times set in your contract. Monitoring and preventive maintenance keep your IT reliable. Our Romainville offices do not receive visitors: discussions take place by phone, and the assessment can be carried out at your premises.

The information you send is used only to handle your enquiry and is not sold (GDPR compliance).

How quickly will you call me back?

An advisor calls you back within 24 working hours. For an emergency — critical outage, security incident —, call +33 1 83 81 17 48 directly: your call is triaged with priority.

How do I get a quote for managed IT services or IT support?

Describe your need in the form. After the call-back and the assessment, we send you a costed action plan. The price depends on the number of workstations, the scope and the service level: we do not publish a price list.

What should I prepare before the call?

The number of workstations and sites, the tools in place (Microsoft 365, servers, phone system), your current contracts and your priority. If you are changing provider, the handover is organised: inventory, recovery of access rights, documentation, then monitoring.

Do you provide on-site IT support in Paris?

Yes, in Paris and across the Paris region, under the terms of your contract; other requests are handled remotely.

Can I start with a single service?

Yes. You start with your priority, for example an IT audit or cybersecurity, and expand later: you keep a single contract.