Call queues, call distribution, real-time supervision and statistics: a 3CX call center structures the way your company receives and manages its calls. We design it, configure it and train your teams — supervisors and agents alike — through to integration with your customer relationship management (CRM) tool. We support companies in Paris and Île-de-France, whether building a new setup or taking over an existing 3CX installation.
When the lines saturate, callers sit through endless ringing and then hang up — and no one knows it happened. Without call queues or logging, these abandoned calls appear nowhere: no way to call back, no way even to measure what the company is losing.
How many calls a day, at what times, with what waiting time? Without statistics, the team is sized by intuition: overwhelmed at peak hours, under-used the rest of the day — and management arbitrates without figures.
Agents answer without knowing who is calling, look up the contact record by hand, then re-enter the substance of the conversation after hanging up. That lost time repeats call after call and degrades the caller's experience as much as the team's.
The design of the queues that receive your calls and the rules that distribute them to the right people, at the right times.
Supervisors see activity as it happens and can act during service hours, without waiting for the next day's report.
Reports to steer the activity over time, and call recording framed from the design stage of the system.
The link between your telephony and your CRM, and training for the people who use the system every day.
The exact scope, deliverables and timelines are formalised in the proposal, before any commitment.
Mapping of your inbound calls: observed volumes, teams involved, hours, call reasons. The framework for call recording — notice to the people concerned, retention periods — is addressed at this stage.
Definition of the queues, distribution rules, announcements, supervisor rights and the indicators to track — validated with you before any configuration.
Configuration of queues, dashboards and reports in 3CX, connection to your CRM, then testing against real call scenarios.
Training for supervisors (dashboards, reports, queue management) and agents (softphone, statuses, transfers), followed by a cutover planned with your teams.
Review of the statistics after the first weeks of use: queues, announcements and distribution rules are adjusted based on the observed figures.
The answers describe how the service works. Quantified commitments are formalised in your contract.
Hosted 3CX phone system: number porting, softphones, mobility, video conferencing, call statistics and Microsoft 365 integration for single or multi-site companies.
Design a professional phone greeting on 3CX: IVR menus, call queues, business hours, skills-based routing and custom announcements, in Paris and Île-de-France.
Automate repetitive tasks and connect Microsoft 365, your CRM, 3CX phone system, support and business tools with documented, maintainable n8n workflows.
Describe your need in a minute. We come back with an assessment and prioritised next steps.