01
Recurring failures
The same incidents keep coming back because their root cause is never addressed. Each failure takes down a workstation, a server or an entire team — and is paid for in lost working hours.
Managed IT — Maintenance
IT maintenance for companies in Paris and Île-de-France
Managed updates, estate monitoring and remote or on-site interventions: preventive maintenance reduces how often failures occur; corrective maintenance limits how long they last. We maintain the IT estates of companies in Paris and Île-de-France — workstations, servers, network and Microsoft 365 — with an inventory and documentation kept up to date.
What holds you back
The patterns we keep seeing.
02
Slowdowns that set in
Full disks, overdue updates, ageing machines: the degradation is gradual, so nobody deals with it — until it costs more than regular upkeep would.
03
A mixed, undocumented estate
Equipment of varying ages and configurations, with no reliable inventory: every intervention starts from scratch and replacements get decided in a rush.
What we cover
The scope of the service.
01 / WORKSTATIONS
Workstations
Keeping Windows workstations in operational condition: updates, access security, preparation and replacement of machines.
- Windows and application updates
- Accounts and access (Entra ID, Intune)
- Preparation and deployment of new workstations
- Peripherals and printers
- Workstations used for remote work
02 / SERVERS
Servers and virtualised environments
Upkeep of Windows and Linux servers, physical or virtualised under Hyper-V, VMware or Proxmox, with regular backup checks.
- Updates and security patches
- Capacity monitoring: storage, memory, load
- Backup checks
- Hypervisor maintenance
03 / NETWORK
Network and connectivity
Upkeep of the local network and remote access, and coordination with your carriers when an incident affects a link.
- Network and Wi-Fi equipment
- VLAN segmentation and VPN access
- Monitoring of carrier links (FTTH, FTTO)
- Carrier coordination in the event of an outage
04 / MICROSOFT 365
Microsoft 365 and cloud
Day-to-day administration of your tenant: accounts, sharing and access security, liaising with the vendor when an incident depends on them.
- Accounts and licences
- OneDrive, SharePoint, Teams
- Access security and authentication
- Vendor coordination in the event of an incident
How we proceed
From scoping to follow-up.
The exact scope, deliverables and timelines are formalised in the proposal, before any commitment.
1
IT estate audit
Inventory of workstations, servers, network equipment and licences; status of updates, backups and warranties.
2
Maintenance plan
Priorities drawn from the audit, contractual scope and maintenance windows agreed with your teams.
3
Monitoring rollout
The estate is placed under monitoring, with alerts on critical points and an initial upgrade campaign.
4
Day-to-day operations
Scheduled preventive work, corrective work remotely or on site; every intervention is logged and feeds the documentation.
5
Review and recommendations
Regular reviews with your lead engineer: state of the estate, incidents handled, replacements to plan ahead.
Frequently asked questions — managed it
The answers describe how the service works. Quantified commitments are formalised in your contract.
Preventive maintenance acts before the failure: updates, monitoring, checks on backups and on equipment capacity. Corrective maintenance steps in after an incident to restore service, remotely or on site. A serious contract combines both: preventive work reduces how often incidents occur, corrective work limits how long they last.
Inclusions and exclusions — hardware, parts, consumables, third-party software — are detailed in your contract and its specific terms. Equipment under manufacturer warranty remains the manufacturer's responsibility; we then coordinate the claim. Consumables such as toners or batteries are generally excluded, with the exact list set out in the contract.
Every incident is qualified by criticality level when it is opened. Response and recovery time commitments (GTI, GTR) are formalised in the specific terms of your contract: we do not publish timeframes that are not contractual. Diagnosis starts remotely, and an on-site intervention is scheduled when it is needed.
The number of workstations and servers, the number of sites, the extent of preventive work (monitoring, updates, backup checks), the coverage of on-site interventions and the level of commitment expected. An audit of the estate establishes a precise scope before any pricing. Comparing two offers means comparing their exclusions as much as their price.
No. Onboarding starts with an inventory: each piece of equipment is assessed on its condition, its criticality and how maintainable it is. Healthy machines are kept and brought up to date; only end-of-life or at-risk equipment is recommended for replacement, planned with you.
Every significant incident gets a root-cause analysis: a symptom that keeps returning points to an underlying problem — insufficient capacity, a missing update, ageing equipment. The maintenance plan is adjusted accordingly and the resolution is documented, so the fix does not depend on one technician's memory.
The cadence follows a policy defined during scoping, with maintenance windows agreed with you so as not to disrupt operations. Critical security patches are handled as a priority. The exact arrangements — frequency, windows, approvals — are formalised in your service contract.
The inventory, documentation and passwords of your information system belong to you. Hand-back and reversibility arrangements — return of access, transfer of documentation, overlap period — are provided for in the contract. It is also what we apply when we take over an estate managed by a third party.
Yes. Remote workstations are maintained through secure remote control and centralised management — Microsoft 365, Entra ID, Intune depending on your environment — so that updates, access security and assistance follow the user outside the office. The constraints of home networks are taken into account during diagnosis.
Related services
Frequently engaged together.
Managed IT services for SMEs: support, monitoring and governance
Outsource the day-to-day running of your IT: user support, monitoring, maintenance, backups and governance with a team dedicated to SMEs in Paris.
Outsourced IT support for your teams
Outsourced IT support for companies in Paris and Île-de-France: remote and on-site assistance, ticket tracking and coordination of vendor and carrier incidents.
IT audit: map, prioritise and secure your information system
IT audit for companies in Paris: mapping, risks, performance, licences, backups and a prioritised action plan to make your environment secure and reliable.
Servers and virtualisation tailored to your business
Design, migration and maintenance of Windows and Linux servers on Hyper-V, VMware or Proxmox, with storage and high availability, in Paris and Île-de-France.
An audit, then a clear plan.
Describe your need in a minute. We come back with an assessment and prioritised next steps.