Managed IT — SME plan

Managed IT services for SMEs: support, monitoring and governance

Hand the day-to-day running of your information system over to a dedicated team: user support, server and network monitoring, maintenance, backups and change management. A contractual, documented service designed for companies of 20 to 250 staff, in Paris and Île-de-France.

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What holds you back

The patterns we keep seeing.

01

An IT estate that depends on one person

A staff member “who knows computers” or a lone contractor holds all the knowledge about your environment. One absence, one departure, and nobody knows where the credentials are or how the system is configured. Managed IT replaces that dependency with a team, up-to-date documentation and secured access.

02

Incidents suffered instead of anticipated

Without monitoring, an outage is discovered when users can no longer work: a full disk, a failed backup, an expired certificate. Monitoring catches these signals before the interruption and triggers a planned intervention rather than emergency troubleshooting.

03

No visibility to decide with

Without an inventory or reporting, there is nothing to arbitrate with: which machines to replace, which licences to cancel, what budget to plan. Managed IT relies on a maintained inventory and regular governance reviews that give management a factual basis for decisions.

What we cover

The scope of the service.

01 / WORKSTATIONS & USERS

User support and estate management

Day-to-day assistance for your staff and full management of workstations, remotely and on site.

  • User support with ticket tracking
  • Windows workstation management and deployment with Intune
  • Accounts, permissions and access with Entra ID
  • Email and Microsoft 365 tools: Teams, OneDrive, SharePoint
  • Hardware lifecycle: arrivals, departures, renewals
02 / SERVERS & BACKUPS

Server monitoring and maintenance

Operation of your servers, physical or virtualised, and regular checks of your backups.

  • Monitoring of Windows and Linux servers
  • Virtualised environments on Hyper-V, VMware or Proxmox
  • Updates and patches within planned maintenance windows
  • Backups tracked and restore tests
  • Technical documentation kept up to date
03 / NETWORK & ACCESS

Network, connectivity and remote access

A business network operated and documented, from the carrier link to the workstation, including remote work.

  • Business Wi-Fi, VLANs and traffic prioritisation (QoS)
  • Secure VPN access for remote work
  • FTTO or FTTH links and multi-site SD-WAN architectures
  • Carrier coordination in case of incident
  • Work beyond Île-de-France through our regional partners
04 / GOVERNANCE

IT governance and evolution

A named lead engineer, regular reviews and a clear trajectory so your information system keeps pace with your business.

  • A lead engineer assigned to your contract
  • Steering committees and activity reporting
  • Evolution plan and budget forecast
  • Reasoned recommendations before every investment
How we proceed

From scoping to follow-up.

The exact scope, deliverables and timelines are formalised in the proposal, before any commitment.

1
Assessment of the existing estate

Mapping of the estate, accounts, servers, network and current contracts. The factual baseline for the takeover.

2
Access recovery and documentation

Inventory of accounts, passwords secured in a vault, documentation recovered from the outgoing provider where possible.

3
Go-live

Support channels opened, monitoring deployed, your teams informed and your lead engineer appointed.

4
Stabilisation

Fixing the anomalies found during the audit, hardening backups and updates, consolidating the documentation.

5
Ongoing governance

Regular reviews, reporting and an evolution plan: the contract keeps pace with your company.

Frequently asked questions — managed it

The answers describe how the service works. Quantified commitments are formalised in your contract.

It is the contractual management of the day-to-day running of your information system: user support, monitoring, maintenance and change management. It can be full, covering the whole IT estate, or partial, on a defined scope such as workstations, servers or the network. It differs from ad-hoc troubleshooting by being continuous, preventive and documented.
There is no rigid threshold: the question arises as soon as complexity exceeds what one person can handle alongside their actual job. Several dozen users, several sites, servers or critical applications are clear signals. Outsourcing then brings a continuity of service and a depth of skills that are hard to gather in a single internal resource.
The takeover follows a structured approach: audit of the existing environment, inventory of equipment and accounts, recovery and securing of access, documentation, then a stabilisation period. The transition is organised to limit the impact on your teams' work. The precise timeline and milestones are formalised during scoping and in your service contract.
Yes, within a co-management framework: we define with you the interfaces and responsibilities of each party, whether a business software vendor, a carrier or a specialised contractor. How each tool or provider fits in is examined during the initial audit, case by case.
A baseline of good practice comes with operations: regular updates, permission management, access hardening and backup monitoring. The exact scope of the security services included, and the complementary options, are defined in your service contract.
The price depends on the actual scope: number of users and sites, presence of servers, commitment levels required, security and backup services, conditions of the takeover. That is why we establish pricing after an audit, formalised in the specific terms of your contract.
Two offers at the same price per seat can cover very different realities: on-site work billed separately, security and backup as options, no coordination of vendors and carriers, no reporting. Comparing seriously requires putting the scopes, commitments and exclusions of each contract side by side.
The transition relies on a full inventory of accounts and access, their secure transfer into a vault, the recovery of documentation and, where possible, an overlap period with the outgoing provider. Access is verified before the transition is closed. The terms and timeline are defined during scoping.
You do. The documentation, accounts and passwords of your information system remain your company's property; we keep them up to date and store them in a secure vault. The conditions for hand-back and reversibility are formalised in your service contract.
Related services

Frequently engaged together.

IT maintenance for companies in Paris and Île-de-France

Preventive and corrective IT maintenance, user support, monitoring and remote or on-site interventions for companies in Paris and Île-de-France.

Outsourced IT support for your teams

Outsourced IT support for companies in Paris and Île-de-France: remote and on-site assistance, ticket tracking and coordination of vendor and carrier incidents.

Outsourced CIO services to steer your SME's information system

Outsourced CIO services for SMEs in Paris and Île-de-France: IT strategy, governance, roadmap and budget without recruiting a full-time IT director.

IT audit: map, prioritise and secure your information system

IT audit for companies in Paris: mapping, risks, performance, licences, backups and a prioritised action plan to make your environment secure and reliable.

An audit, then a clear plan.

Describe your need in a minute. We come back with an assessment and prioritised next steps.

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Managed IT services for SMEs in Paris | Dalena